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Returns Policy

Delivery

In order to carry out the delivery of the ordered products we will need the customer or a representative to be available to receive the goods.

Any damage to the packaging and / or products and / or mismatch in the number of packages must be immediately notified to our customer service using this link (hello@thegog.com), we will be happy to help solving the issue.

Returns

Our return policy lasts 7 days from receipt of order.

The products must be returned intact, be unused and in the same condition that you received it. It must also be in the original packaging.

If you discover that there’s something wrong with the product after opening it, such as a fault, damage or it’s not as described, you are still entitled to get a refund.

To complete your return please contact our customer service at hello@thegog.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact our customer service at The Gog.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at The Gog and send your item to: The Gog, Heath Farm, Shelford Bottom, Cambridge CB22 3AD.

Shipping

To return your product, you should mail your product to: The Gog, Heath Farm, Shelford Bottom, Cambridge CB22 3AD.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

We will go the extra mile to ensure we resolve the matter in the quickest possible time. 

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